Return Policy

Return Policy

Before returning any goods, please contact Infiniti Equipment Ltd. as it may not be necessary to return an item to solve the problem. In the event that an item needs to be returned, customers must obtain a return authorization form (RAF). No returns will be accepted without this form.

  • A 25% restocking fee will apply to all returned products (stocked in inventory) and non-defective products.
  • All returns must be shipped back in original, unopened packaging in order to receive credit.
  • No returns authorized after 14 days from date of purchase.
  • No returns will be accepted or credit issued on used products, unless they are proven to be defective.
  • All claims of shortages must be reported to customer service within 48 hours of receipt.
  • No returns will be authorized on special order items including special order CNC tools.
  • Customers must pay shipping charges on all returns. Upon receipt and inspection of the product return, Infiniti Equipment Ltd. will issue a refund on shipping charges if it is proven that there was a shipping error or the product was defective.

* PLEASE CHECK ALL CARTONS CAREFULLY *

Shipping and mailing address:
Infiniti Equipment Ltd.
6337 166a street
Surrey, BC, V3S 0W1 Canada

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